Workflow Trigger Reference for Zendesk Support Connector

Workflow Triggers initiate workflows and are used to define the data supplied to a workflow.

Basic details are shown in the table below.

Trigger Source Description Version
Get a List of Comments by Ticket Retrieve a list of comments corresponding to the specified tickets.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Ticket Comments.
2.2+
Get a List of Group Memberships Retrieve a list of group memberships with the indicated User ID or Group ID.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Group memberships List.
2.2+
Get a List of Groups Retrieve a list of user groups.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Groups List.
2.2+
Get a List of Organizations Retrieve a list of organizations.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Organization List.
2.2+
Get a List of Requests Retrieve a list of requests.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Request List.
2.2+
Get a List of Suspended Tickets Retrieve a list of suspended tickets.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Suspended tickets List.
2.2+
Get a List of Tickets Retrieve a list of tickets.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Ticket List.
2.2+
Get a List of User Identities Retrieve a list of user identities.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Users identity List.
2.2+
Get a List of Users Retrieve a list of users.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Users List.
2.2+
Search Users, Tickets or Organizations by Keyword Retrieve a list users/tickets/organizations based on provided search keywords.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Search Users, Tickets, and Organizations Records.
2.2+

Trigger Sources

Get a List of Comments by Ticket

Trigger Source Description Version
Get a List of Comments by Ticket Retrieve a list of comments corresponding to the specified tickets.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Ticket Comments.
2.2+

Get a List of Group Memberships

Trigger Source Description Version
Get a List of Group Memberships Retrieve a list of group memberships with the indicated User ID or Group ID.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Group memberships List.
2.2+

Get a List of Groups

Trigger Source Description Version
Get a List of Groups Retrieve a list of user groups.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Groups List.
2.2+

Get a List of Organizations

Trigger Source Description Version
Get a List of Organizations Retrieve a list of organizations.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Organization List.
2.2+

Get a List of Requests

Trigger Source Description Version
Get a List of Requests Retrieve a list of requests.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Request List.
2.2+

Get a List of Suspended Tickets

Trigger Source Description Version
Get a List of Suspended Tickets Retrieve a list of suspended tickets.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Suspended tickets List.
2.2+

Get a List of Tickets

Trigger Source Description Version
Get a List of Tickets Retrieve a list of tickets.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Ticket List.
2.2+

Get a List of User Identities

Trigger Source Description Version
Get a List of User Identities Retrieve a list of user identities.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Users identity List.
2.2+

Get a List of Users

Trigger Source Description Version
Get a List of Users Retrieve a list of users.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Users List.
2.2+

Search Users, Tickets or Organizations by Keyword

Trigger Source Description Version
Search Users, Tickets or Organizations by Keyword Retrieve a list users/tickets/organizations based on provided search keywords.

This trigger was renamed in version 2.2.3 and has the same settings as the trigger called Search Users, Tickets, and Organizations Records.
2.2+