Action Reference for Zendesk Support Connector

Actions are used by a workflow to to download, upload or inspect data from a system.

Refer to the table below for action details.

Action Name Description Version
Create a Comment on a Ticket Add a new comment to the specified ticket.

This action was renamed in version 2.2.3 and has the same settings as the action called Ticket Comment Create.
2.2+
Create a Group Create a new group.

This action was renamed in version 2.2.3 and has the same settings as the action called Group Create.
2.2+
Create a Group Membership for a User Assign the specified user to the specified group.

This action was renamed in version 2.2.3 and has the same settings as the action called Group Membership Create.
2.2+
Create a Request Create a new request.

This action was renamed in version 2.2.3 and has the same settings as the action called Request Create.
2.2+
Create a Ticket Create a new ticket.

This action was renamed in version 2.2.3 and has the same settings as the action called Ticket Create.
2.2+
Create a User Create a new user.

This action was renamed in version 2.2.3 and has the same settings as the action called User Create.
2.2+
Create a User Identity Create a new user identity.

This action was renamed in version 2.2.3 and has the same settings as the action called User Identity Create.
2.2+
Create an Organization Create a new organization.

This action was renamed in version 2.2.3 and has the same settings as the action called Organisation Create.
2.2+
Delete a Group Membership from a User Delete the specified group membership entry.

This action was renamed in version 2.2.3 and has the same settings as the action called Group Membership Delete.
2.2+
Get a Group Get the specified group.

This action was renamed in version 2.2.3 and has the same settings as the action called Group Get.
2.2+
Get a Group Membership Get the specified group membership.

This action was renamed in version 2.2.3 and has the same settings as the action called Group Membership Get.
2.2+
Get a List of Organizations Fetch a list of organizations that meet the provided criteria.

This action was renamed in version 2.2.3 and has the same settings as the action called Organization List.
2.2+
Get a List of Users Fetch a list of users that meet the provided criteria.

This action was renamed in version 2.2.3 and has the same settings as the action called Users List.
2.2+
Get a Request Get the specified request.

This action was renamed in version 2.2.3 and has the same settings as the action called Request Get.
2.2+
Get a Suspended Ticket Get the specified suspended ticket.

This action was renamed in version 2.2.3 and has the same settings as the action called Suspended Ticket Get.
2.2+
Get a Ticket Get the specified ticket. 2.2+
Get a User Identity Get the specified user identity.

This action was renamed in version 2.2.3 and has the same settings as the action called User Identity Get.
2.2+
Get a User's Related Info Get related info for the specified user.

This action was renamed in version 2.2.3 and has the same settings as the action called User Related Info Get.
2.2+
Get an End User Get user details for the specified end user.

This action was renamed in version 2.2.3 and has the same settings as the action called End User Get.
2.2+
Get an Organization's Related Info Get related info for the specified organization.

This action was renamed in version 2.2.3 and has the same settings as the action called Organisation Get Related Info.
2.2+
Search for a Request by Keyword Search requests using the specified keyword.

This action was renamed in version 2.2.3 and has the same settings as the action called Request Search.
2.2+
Search for a User by Keyword Search users using the specified keyword.

This action was renamed in version 2.2.3 and has the same settings as the action called User Search.
2.2+
Set a User's Default Group Membership Set the specified user’s group membership as that user’s default.

This action was renamed in version 2.2.3 and has the same settings as the action called Group Membership Set Default.
2.2+
Set a User's Primary Identity Make the specified identity the user’s primary identity.

This action was renamed in version 2.2.3 and has the same settings as the action called User Identity Make Primary.
2.2+
Update a Group Update the specified group.

This action was renamed in version 2.2.3 and has the same settings as the action called Group Update.
2.2+
Update a Request Update the specified request.

This action was renamed in version 2.2.3 and has the same settings as the action called Request Update.
2.2+
Update a Ticket Update the specified ticket.

This action was renamed in version 2.2.3 and has the same settings as the action called Ticket Update.
2.2+
Update a User Update the specified user.

This action was renamed in version 2.2.3 and has the same settings as the action called User Update.
2.2+
Update a User Identity Update the specified user identity.

This action was renamed in version 2.2.3 and has the same settings as the action called User Identity Update.
2.2+
Update an End User Update the specified end user.

This action was renamed in version 2.2.3 and has the same settings as the action called End User Update.
2.2+
Update an Organization Update the specified organization.

This action was renamed in version 2.2.3 and has the same settings as the action called Organisation Update.
2.2+

Action Names

Create a Comment on a Ticket

Action Name Description Version
Create a Comment on a Ticket Add a new comment to the specified ticket.

This action was renamed in version 2.2.3 and has the same settings as the action called Ticket Comment Create.
2.2+

Create a Group

Action Name Description Version
Create a Group Create a new group.

This action was renamed in version 2.2.3 and has the same settings as the action called Group Create.
2.2+

Create a Group Membership for a User

Action Name Description Version
Create a Group Membership for a User Assign the specified user to the specified group.

This action was renamed in version 2.2.3 and has the same settings as the action called Group Membership Create.
2.2+

Create a Request

Action Name Description Version
Create a Request Create a new request.

This action was renamed in version 2.2.3 and has the same settings as the action called Request Create.
2.2+

Create a Ticket

Action Name Description Version
Create a Ticket Create a new ticket.

This action was renamed in version 2.2.3 and has the same settings as the action called Ticket Create.
2.2+

Create a User

Action Name Description Version
Create a User Create a new user.

This action was renamed in version 2.2.3 and has the same settings as the action called User Create.
2.2+

Create a User Identity

Action Name Description Version
Create a User Identity Create a new user identity.

This action was renamed in version 2.2.3 and has the same settings as the action called User Identity Create.
2.2+

Create an Organization

Action Name Description Version
Create an Organization Create a new organization.

This action was renamed in version 2.2.3 and has the same settings as the action called Organisation Create.
2.2+

Delete a Group Membership from a User

Action Name Description Version
Delete a Group Membership from a User Delete the specified group membership entry.

This action was renamed in version 2.2.3 and has the same settings as the action called Group Membership Delete.
2.2+

Get a Group

Action Name Description Version
Get a Group Get the specified group.

This action was renamed in version 2.2.3 and has the same settings as the action called Group Get.
2.2+

Get a Group Membership

Action Name Description Version
Get a Group Membership Get the specified group membership.

This action was renamed in version 2.2.3 and has the same settings as the action called Group Membership Get.
2.2+

Get a List of Organizations

Action Name Description Version
Get a List of Organizations Fetch a list of organizations that meet the provided criteria.

This action was renamed in version 2.2.3 and has the same settings as the action called Organisation Get Many.
2.2+

Get a List of Users

Action Name Description Version
Get a List of Users Fetch a list of users that meet the provided criteria.

This action was renamed in version 2.2.3 and has the same settings as the action called Users Get Many.
2.2+

Get a Request

Action Name Description Version
Get a Request Get the specified request.

This action was renamed in version 2.2.3 and has the same settings as the action called Request Get.
2.2+

Get a Suspended Ticket

Action Name Description Version
Get a Suspended Ticket Get the specified suspended ticket.

This action was renamed in version 2.2.3 and has the same settings as the action called Suspended Ticket Get.
2.2+

Get a Ticket

Action Name Description Version
Get a Ticket Get the specified ticket. 2.2+

Get a User Identity

Action Name Description Version
Get a User Identity Get the specified user identity.

This action was renamed in version 2.2.3 and has the same settings as the action called User Identity Get.
2.2+
Action Name Description Version
Get a User's Related Info Get related info for the specified user.

This action was renamed in version 2.2.3 and has the same settings as the action called User Related Info Get.
2.2+

Get an End User

Action Name Description Version
Get an End User Get user details for the specified end user.

This action was renamed in version 2.2.3 and has the same settings as the action called End User Get.
2.2+
Action Name Description Version
Get an Organization's Related Info Get related info for the specified organization.

This action was renamed in version 2.2.3 and has the same settings as the action called Organisation Get Related Info.
2.2+

Search for a Request by Keyword

Action Name Description Version
Search for a Request by Keyword Search requests using the specified keyword.

This action was renamed in version 2.2.3 and has the same settings as the action called Request Search.
2.2+

Search for a User by Keyword

Action Name Description Version
Search for a User by Keyword Search users using the specified keyword.

This action was renamed in version 2.2.3 and has the same settings as the action called User Search.
2.2+

Set a User’s Default Group Membership

Action Name Description Version
Set a User's Default Group Membership Set the specified user’s group membership as that user’s default.

This action was renamed in version 2.2.3 and has the same settings as the action called Group Membership Set Default.
2.2+

Set a User’s Primary Identity

Action Name Description Version
Set a User's Primary Identity Make the specified identity the user’s primary identity.

This action was renamed in version 2.2.3 and has the same settings as the action called User Identity Make Primary.
2.2+

Update a Group

Action Name Description Version
Update a Group Update the specified group.

This action was renamed in version 2.2.3 and has the same settings as the action called Group Update.
2.2+

Update a Request

Action Name Description Version
Update a Request Update the specified request.

This action was renamed in version 2.2.3 and has the same settings as the action called Request Update.
2.2+

Update a Ticket

Action Name Description Version
Update a Ticket Update the specified ticket.

This action was renamed in version 2.2.3 and has the same settings as the action called Ticket Update.
2.2+

Update a User

Action Name Description Version
Update a User Update the specified user.

This action was renamed in version 2.2.3 and has the same settings as the action called User Update.
2.2+

Update a User Identity

Action Name Description Version
Update a User Identity Update the specified user identity.

This action was renamed in version 2.2.3 and has the same settings as the action called User Identity Update.
2.2+

Update an End User

Action Name Description Version
Update an End User Update the specified end user.

This action was renamed in version 2.2.3 and has the same settings as the action called End User Update.
2.2+

Update an Organization

Action Name Description Version
Update an Organization Update the specified organization.

This action was renamed in version 2.2.3 and has the same settings as the action called Organisation Update.
2.2+