Workflow Trigger Reference for Zendesk Support Connector
Workflow Triggers initiate workflows and are used to define the data supplied to a workflow. Supported trigger Data Types for this connector are outlined below.
Basic details are shown in the table below.
| Trigger Source | Description | Version |
|---|---|---|
Bulk Search Users, Tickets or Organizations by Keyword |
Save matching search results to a Saltbox bulk data file. Specify the search keyword and entity type, to fetch a bulk list of the desired users, tickets or organizations. | 2.4+ |
Get a List of Comments by Ticket |
Retrieve a list of comments corresponding to the specified tickets. This trigger was renamed from Ticket Comments in version 2.2.3 |
2.2+ |
Get a List of Group Memberships |
Retrieve a list of group memberships with the indicated User ID or Group ID. This trigger was renamed from Group memberships List in version 2.2.3 |
2.2+ |
Get a List of Groups |
Retrieve a list of user groups. This trigger was renamed from Groups List in version 2.2.3 |
2.2+ |
Get a List of Organizations |
Retrieve a list of organizations. This trigger was renamed from Organization List in version 2.2.3 |
2.2+ |
Get a List of Requests |
Retrieve a list of requests. This trigger was renamed from Request List in version 2.2.3 |
2.2+ |
Get a List of Suspended Tickets |
Retrieve a list of suspended tickets. This trigger was renamed from Suspended tickets List in version 2.2.3 |
2.2+ |
Get a List of Tickets |
Retrieve a list of tickets. This trigger was renamed from Ticket List in version 2.2.3 |
2.2+ |
Get a List of User Identities |
Retrieve a list of user identities. This trigger was renamed from Users identity List in version 2.2.3 |
2.2+ |
Get a List of Users |
Get a list of users matching the provided filter criteria. This trigger was renamed from Users List in version 2.2.3 |
2.2+ |
Search Users, Tickets or Organizations by Keyword |
Retrieve a list users/tickets/organizations based on provided search keywords. This trigger was renamed from Search Users, Tickets, and Organizations Records in version 2.2.3 |
2.2+ |
Trigger Sources
Bulk Search Users, Tickets or Organizations by Keyword
| Trigger Source | Description | Version |
|---|---|---|
Bulk Search Users, Tickets or Organizations by Keyword |
Save matching search results to a Saltbox bulk data file. Specify the search keyword and entity type, to fetch a bulk list of the desired users, tickets or organizations. | 2.4+ |
Get a List of Comments by Ticket
| Trigger Source | Description | Version |
|---|---|---|
Get a List of Comments by Ticket |
Retrieve a list of comments corresponding to the specified tickets. This trigger was renamed from Ticket Comments in version 2.2.3 |
2.2+ |
Get a List of Group Memberships
| Trigger Source | Description | Version |
|---|---|---|
Get a List of Group Memberships |
Retrieve a list of group memberships with the indicated User ID or Group ID. This trigger was renamed from Group memberships List in version 2.2.3 |
2.2+ |
Get a List of Groups
| Trigger Source | Description | Version |
|---|---|---|
Get a List of Groups |
Retrieve a list of user groups. This trigger was renamed from Groups List in version 2.2.3 |
2.2+ |
Get a List of Organizations
| Trigger Source | Description | Version |
|---|---|---|
Get a List of Organizations |
Retrieve a list of organizations. This trigger was renamed from Organization List in version 2.2.3 |
2.2+ |
Get a List of Requests
| Trigger Source | Description | Version |
|---|---|---|
Get a List of Requests |
Retrieve a list of requests. This trigger was renamed from Request List in version 2.2.3 |
2.2+ |
Get a List of Suspended Tickets
| Trigger Source | Description | Version |
|---|---|---|
Get a List of Suspended Tickets |
Retrieve a list of suspended tickets. This trigger was renamed from Suspended tickets List in version 2.2.3 |
2.2+ |
Get a List of Tickets
| Trigger Source | Description | Version |
|---|---|---|
Get a List of Tickets |
Retrieve a list of tickets. This trigger was renamed from Ticket List in version 2.2.3 |
2.2+ |
Get a List of User Identities
| Trigger Source | Description | Version |
|---|---|---|
Get a List of User Identities |
Retrieve a list of user identities. This trigger was renamed from Users identity List in version 2.2.3 |
2.2+ |
Get a List of Users
| Trigger Source | Description | Version |
|---|---|---|
Get a List of Users |
Get a list of users matching the provided filter criteria. This trigger was renamed from Users List in version 2.2.3 |
2.2+ |
Search Users, Tickets or Organizations by Keyword
| Trigger Source | Description | Version |
|---|---|---|
Search Users, Tickets or Organizations by Keyword |
Retrieve a list users/tickets/organizations based on provided search keywords. This trigger was renamed from Search Users, Tickets, and Organizations Records in version 2.2.3 |
2.2+ |