Format Settings Reference for Zendesk Support Connector

In general, Format Settings are used by workflow triggers to define how to handle and pre-process data that is fetched from a system. This setting is responsible for converting data from one format (such as csv or json) into Saltbox Message format (XML) so it can be processed by the workflow. Some Connectors apply a default Data Source Format automatically, while others require configuration. This depends on the Connector, and is outlined where appropriate below.

Refer to the details below.

Zendesk Support Connector triggers utilize the following message formats:

Message Formats

Zendesk Converter - with split options