Action Reference for Zendesk Support Connector

Actions are used by a workflow to to download, upload, inspect or manipulate data from a system.

Refer to the table below for action details.

Action Name Description Version
Create a Comment on a Ticket Add a new comment to the specified ticket.

This action was renamed from Ticket Comment Create in version 2.2.3.		 2.2+
Create a Group Create a new group.

This action was renamed from Group Create in version 2.2.3		 2.2+
Create a Group Membership for a User Assign the specified user to the specified group.

This action was renamed from Group Membership Create in version 2.2.3		 2.2+
Create a Request Create a new request.

This action was renamed from Request Create in version 2.2.3		 2.2+
Create a Ticket Create a new ticket.

This action was renamed from Ticket Create in version 2.2.3		 2.2+
Create a User Create a new user.

This action was renamed from User Create in version 2.2.3		 2.2+
Create a User Identity Create a new user identity.

This action was renamed from User Identity Create in version 2.2.3		 2.2+
Create an Organization Create a new organization.

This action was renamed from Organisation Create in version 2.2.3		 2.2+
Delete a Group Membership from a User Delete the specified group membership entry.

This action was renamed from Group Membership Delete in version 2.2.3		 2.2+
Get a Group Get the specified group.

This action was renamed from Group Get in version 2.2.3		 2.2+
Get a Group Membership Get the specified group membership.

This action was renamed from Group Membership Get in version 2.2.3		 2.2+
Get a List of Organizations Fetch a list of organizations that meet the provided criteria.

This action was renamed from Organization List in version 2.2.3		 2.2+
Get a List of Users by ID Get a list of users which belong to the provided list of IDs.

This action was renamed from Users List in version 2.2.3		 2.2+
Get a Request Get the specified request.

This action was renamed from Request Get in version 2.2.3		 2.2+
Get a Suspended Ticket Get the specified suspended ticket.

This action was renamed from Suspended Ticket Get in version 2.2.3		 2.2+
Get a Ticket Get the specified ticket.

This action was renamed from Suspended Ticket Get in version 2.2.3		 2.2+
Get a User Identity Get the specified user identity.

This action was renamed from User Identity Get in version 2.2.3		 2.2+
Get a User's Related Info Get related info for the specified user.

This action was renamed from User Related Info Get in version 2.2.3		 2.2+
Get an End User Get user details for the specified end user.

This action was renamed from End User Get in version 2.2.3		 2.2+
Get an Organization's Related Info Get related info for the specified organization.

This action was renamed from Organisation Get Related Info in version 2.2.3		 2.2+
Search for a Request by Keyword Search requests using the specified keyword.

This action was renamed from Request Search in version 2.2.3		 2.2+
Search for a User by Keyword Search users using the specified keyword.

This action was renamed from User Search in version 2.2.3		 2.2+
Set a User's Default Group Membership Set the specified user’s group membership as that user’s default.

This action was renamed from Group Membership Set Default in version 2.2.3		 2.2+
Set a User's Primary Identity Make the specified identity the user’s primary identity.

This action was renamed from User Identity Make Primary in version 2.2.3		 2.2+
Update a Group Update the specified group.

This action was renamed from Group Update in version 2.2.3		 2.2+
Update a Request Update the specified request.

This action was renamed from Request Update in version 2.2.3		 2.2+
Update a Ticket Update the specified ticket.

This action was renamed from Ticket Update in version 2.2.3		 2.2+
Update a User Update the specified user.

This action was renamed from User Update in version 2.2.3		 2.2+
Update a User Identity Update the specified user identity.

This action was renamed from User Identity Update in version 2.2.3		 2.2+
Update an End User Update the specified end user.

This action was renamed from End User Update in version 2.2.3		 2.2+
Update an Organization Update the specified organization.

This action was renamed from Organisation Update in version 2.2.3		 2.2+

Action Names

Create a Comment on a Ticket

Action Name Description Version
Create a Comment on a Ticket Add a new comment to the specified ticket.

This action was renamed from Ticket Comment Create in version 2.2.3.		 2.2+

Create a Group

Action Name Description Version
Create a Group Create a new group.

This action was renamed from Group Create in version 2.2.3		 2.2+

Create a Group Membership for a User

Action Name Description Version
Create a Group Membership for a User Assign the specified user to the specified group.

This action was renamed from Group Membership Create in version 2.2.3		 2.2+

Create a Request

Action Name Description Version
Create a Request Create a new request.

This action was renamed from Request Create in version 2.2.3		 2.2+

Create a Ticket

Action Name Description Version
Create a Ticket Create a new ticket.

This action was renamed from Ticket Create in version 2.2.3		 2.2+

Create a User

Action Name Description Version
Create a User Create a new user.

This action was renamed from User Create in version 2.2.3		 2.2+

Create a User Identity

Action Name Description Version
Create a User Identity Create a new user identity.

This action was renamed from User Identity Create in version 2.2.3		 2.2+

Create an Organization

Action Name Description Version
Create an Organization Create a new organization.

This action was renamed from Organisation Create in version 2.2.3		 2.2+

Delete a Group Membership from a User

Action Name Description Version
Delete a Group Membership from a User Delete the specified group membership entry.

This action was renamed from Group Membership Delete in version 2.2.3		 2.2+

Get a Group

Action Name Description Version
Get a Group Get the specified group.

This action was renamed from Group Get in version 2.2.3		 2.2+

Get a Group Membership

Action Name Description Version
Get a Group Membership Get the specified group membership.

This action was renamed from Group Membership Get in version 2.2.3		 2.2+

Get a List of Organizations

Action Name Description Version
Get a List of Organizations Fetch a list of organizations that meet the provided criteria.

This action was renamed from Organization List in version 2.2.3		 2.2+

Get a List of Users by ID

Action Name Description Version
Get a List of Users by ID Get a list of users which belong to the provided list of IDs.

This action was renamed from Users List in version 2.2.3		 2.2+

Get a Request

Action Name Description Version
Get a Request Get the specified request.

This action was renamed from Request Get in version 2.2.3		 2.2+

Get a Suspended Ticket

Action Name Description Version
Get a Suspended Ticket Get the specified suspended ticket.

This action was renamed from Suspended Ticket Get in version 2.2.3		 2.2+

Get a Ticket

Action Name Description Version
Get a Ticket Get the specified ticket.

This action was renamed from Suspended Ticket Get in version 2.2.3		 2.2+

Get a User Identity

Action Name Description Version
Get a User Identity Get the specified user identity.

This action was renamed from User Identity Get in version 2.2.3		 2.2+
Action Name Description Version
Get a User's Related Info Get related info for the specified user.

This action was renamed from User Related Info Get in version 2.2.3		 2.2+

Get an End User

Action Name Description Version
Get an End User Get user details for the specified end user.

This action was renamed from End User Get in version 2.2.3		 2.2+
Action Name Description Version
Get an Organization's Related Info Get related info for the specified organization.

This action was renamed from Organisation Get Related Info in version 2.2.3		 2.2+

Search for a Request by Keyword

Action Name Description Version
Search for a Request by Keyword Search requests using the specified keyword.

This action was renamed from Request Search in version 2.2.3		 2.2+

Search for a User by Keyword

Action Name Description Version
Search for a User by Keyword Search users using the specified keyword.

This action was renamed from User Search in version 2.2.3		 2.2+

Set a User’s Default Group Membership

Action Name Description Version
Set a User's Default Group Membership Set the specified user’s group membership as that user’s default.

This action was renamed from Group Membership Set Default in version 2.2.3		 2.2+

Set a User’s Primary Identity

Action Name Description Version
Set a User's Primary Identity Make the specified identity the user’s primary identity.

This action was renamed from User Identity Make Primary in version 2.2.3		 2.2+

Update a Group

Action Name Description Version
Update a Group Update the specified group.

This action was renamed from Group Update in version 2.2.3		 2.2+

Update a Request

Action Name Description Version
Update a Request Update the specified request.

This action was renamed from Request Update in version 2.2.3		 2.2+

Update a Ticket

Action Name Description Version
Update a Ticket Update the specified ticket.

This action was renamed from Ticket Update in version 2.2.3		 2.2+

Update a User

Action Name Description Version
Update a User Update the specified user.

This action was renamed from User Update in version 2.2.3		 2.2+

Update a User Identity

Action Name Description Version
Update a User Identity Update the specified user identity.

This action was renamed from User Identity Update in version 2.2.3		 2.2+

Update an End User

Action Name Description Version
Update an End User Update the specified end user.

This action was renamed from End User Update in version 2.2.3		 2.2+

Update an Organization

Action Name Description Version
Update an Organization Update the specified organization.

This action was renamed from Organisation Update in version 2.2.3		 2.2+